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Microsoft Apologizes for Xbox Live Problems

As we all know, Xbox Live has been anything but rock solid these past few weeks. Obviously this has everything to do with big holiday sales coupled with vacation days with nothing better to do then indulge in our favorite past time of gaming.

Thankfully Marc Whitten, GM of Xbox LIVE, has posted a public letter on just what Microsoft plans to do with all the interruptions and inconveniences of the last few days.

Dear Xbox LIVE Members:

During this past holiday season you helped us break a number of Xbox LIVE records. This included our largest sign-up of new members to Xbox LIVE in our 5 year history and just yesterday you broke the record for the single biggest day of concurrent members ever on the service.

(Click “Read more…” for the rest of the letter.)


As a result of this massive increase in usage we know that some of you experienced intermittent Xbox LIVE issues over the holiday break. While the service was not completely offline at any given time, we are disappointed in our performance. I would like to take this moment to thank you each and every one of you for your patience and understanding as our team has worked around the clock to return the service to a stable state.

At the same time we would like to offer a token of our appreciation to all of you in celebration of record success for the service. And as a thank you for your loyalty during this holiday period, we will be offering all of our Xbox LIVE members around the world access to a full Xbox LIVE Arcade game that will be available to download free of charge. In the coming weeks we will be sharing the specific details of this offer with you.

Thank you again for helping make Xbox LIVE everything that it is today!


Marc Whitten
General Manager, Xbox LIVE
Gamertag: Notwen

So what do you guys think? We only get a few days of work off during this time of year, and any time we don’t spend with our families or children are converted to precious gaming time. Does a free arcade title make up for the lost time? 2old2play wants to know.

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    3 Responses to “Microsoft Apologizes for Xbox Live Problems”

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    1. Free Xbox Live Arcade Game For Live Problems | Game Stooge Says:

      [...] is giving the best possible gift for the recent Xbox Live network problems: They’re giving away a free Xbox Live Arcade game, according to Sportsgamer Blog: Just [...]

    2. spiral Says:

      Why can’t more companies just admit they farked up (even if they did everything right) and get on with life.

      Seems like Marc knows how to at least talk like a human and not some corporate drone that admits no wrong doing and then throws the up a lawyer shield.

      They don’t need to offer anything free, there is no SLA offered for XBL service. No refund, no credit, nada. However, giving away something along with an apology is good P.R.

      Well played Microsoft – maybe next time I’ll have something to bitch about.

    3. Jonah Falcon Says:

      The thing is – all that was “wrong” was that ton of new Xbox Live members joined practically on the same day.

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